Customer Reviews

Sharing the highlights of your Switzerland holidays

 

We believe that the best recommendations and insider tips come from people who have actually experienced Switzerland. We would love to hear about the great service you've had in a hotel, a memorable scenic rail journey or your 'must do' excursion.

Please email your comments, reviews and any photos you are happy to share on this website to info@swissholidayco.com

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"The whole holiday was pretty perfect"

I just wanted to say thanks for putting such a great trip together for me, I had a really splendid time. All the train journeys were amazing, no wonder the Swiss are so proud of their railway system. Hotels were all fine and the whole holiday was pretty perfect so thanks very much to all concerned. Mr P - Locarno, Lucerne, Interlaken, Brig & Chur, including the Glacier Express

"The whole holiday was pretty perfect"

I just wanted to say thanks for putting such a great trip together for me, I had a really splendid time. All the train journeys were amazing, no wonder the Swiss are so proud of their railway system. Hotels were all fine and the whole holiday was pretty perfect so thanks very much to all concerned. Mr P - Locarno, Lucerne, Interlaken, Brig & Chur, including the Glacier Express

 
"Just a lovely place to be"

Thank you so much for organising our holiday in Locarno. Everything went well with the flights and train transfers. The itinerary you provided was very clear and helpful. The fly luggage transfers worked perfectly for both journeys, our cases arriving in good time. We can highly recommend the Hotel Geranio, with its lakeside position, and being close to the town centre, the station and the boats. We used both the half fare card and the Ticino ticket to good effect. The Ticino (the Italian-speaking part of Switzerland) is just a lovely place to be. We are looking forward to another holiday with the Swiss Holiday Company soon. Mrs & Mrs C - Locarno

"Just a lovely place to be"

Thank you so much for organising our holiday in Locarno. Everything went well with the flights and train transfers. The itinerary you provided was very clear and helpful. The fly luggage transfers worked perfectly for both journeys, our cases arriving in good time. We can highly recommend the Hotel Geranio, with its lakeside position, and being close to the town centre, the station and the boats. We used both the half fare card and the Ticino ticket to good effect. The Ticino (the Italian-speaking part of Switzerland) is just a lovely place to be. We are looking forward to another holiday with the Swiss Holiday Company soon. Mrs & Mrs C - Locarno

 
"The breakfast was a feast for the eyes"

We have been to Luzern several years ago, and liked it very much.  Our stay in the hotel (Des Balances) was wonderful. The members of staff were helpful, courteous, friendly, and we received cheerful greetings from them all whenever and wherever they saw us in the hotel. The breakfast was beautifully set out, the service was second to none, the choice was incredible. Our room overlooked the river Reuss and the magnificent frontage of the Jesuit Church, with the top of Mount Pilatus in the background. If we looked left we could see the Kapellebrücke, the water tower and the lake, as well as Rigi mountain. The journey to Lugano via the Gotthard Panoramic Express was fascinating.  (We do admire Swiss engineering. They have an idea, work out how to solve the problems, and then get on with it.) The members of staff on the train ride were very friendly and informative, and the service was excellent. As the train passed through its famous tunnel, the lights were dimmed and projections of photographs and video clips of the miners, who worked on the project were projected onto the wall of the tunnel together with sound effects. It was very impressive. Our room in Hotel Bellevue au Lac in Lugano had a balcony with a splendid view of Lake Lugano and the surrounding mountains. The room, indeed the whole hotel, gave the impression that everything had been recently re-fiitted. The quality was very impressive. The breakfast, again, was a feast for the eyes as well as for the stomach, and the staff were cheerful and helpful. We had lovely weather, went up both the San Salvatore mountain and Monte Brè. Once again, thank you for your excellent service. We hope to be using your services again in the future. Mr & Mrs H - Lucerne & Lugano with the Gotthard Panorama Express

"The breakfast was a feast for the eyes"

We have been to Luzern several years ago, and liked it very much.  Our stay in the hotel (Des Balances) was wonderful. The members of staff were helpful, courteous, friendly, and we received cheerful greetings from them all whenever and wherever they saw us in the hotel. The breakfast was beautifully set out, the service was second to none, the choice was incredible. Our room overlooked the river Reuss and the magnificent frontage of the Jesuit Church, with the top of Mount Pilatus in the background. If we looked left we could see the Kapellebrücke, the water tower and the lake, as well as Rigi mountain. The journey to Lugano via the Gotthard Panoramic Express was fascinating.  (We do admire Swiss engineering. They have an idea, work out how to solve the problems, and then get on with it.) The members of staff on the train ride were very friendly and informative, and the service was excellent. As the train passed through its famous tunnel, the lights were dimmed and projections of photographs and video clips of the miners, who worked on the project were projected onto the wall of the tunnel together with sound effects. It was very impressive. Our room in Hotel Bellevue au Lac in Lugano had a balcony with a splendid view of Lake Lugano and the surrounding mountains. The room, indeed the whole hotel, gave the impression that everything had been recently re-fiitted. The quality was very impressive. The breakfast, again, was a feast for the eyes as well as for the stomach, and the staff were cheerful and helpful. We had lovely weather, went up both the San Salvatore mountain and Monte Brè. Once again, thank you for your excellent service. We hope to be using your services again in the future. Mr & Mrs H - Lucerne & Lugano with the Gotthard Panorama Express

 
"So welcoming and helpful - we were almost sorry to leave"

I am writing to tell you how much we enjoyed our recent holiday booked with yourselves. Switzerland is a truly beautiful country, and as the weather was kind to us, we were able to see it and enjoy it at its best.We were slightly worried about travelling around by ourselves and without the guidance of a resident tour rep, but our worries were unfounded, and we were able to enjoy using the railways, cable cars etc without any real problems. The hotel in Chur was delightful, and the management were so welcoming and helpful - we were almost sorry to leave! The hotel in Zermatt was also most acceptable, and I must commend the reception staff who went out of their way to help us choose suitable walks, and filled us in with lots of helpful background information. The food there, particularly breakfast was perhaps not quite as good, (less choices) but certainly acceptable. I am most grateful to the Swiss holiday company for arranging the holiday for us, and their friendly help and guidance through the booking procedures has to be highly recommended. I would particularly like to thank Lauren, Nathalie and Stephanie for their patience and understanding when one or two problems arose before departure (caused by our lack of computer know how) - they were always sympathetic and helpful. So, many many thanks for a wonderful holiday. We have so many happy memories and send our best wishes to you all. Mrs W & Mr B - Chur & Zermatt with the Glacier Express

"So welcoming and helpful - we were almost sorry to leave"

I am writing to tell you how much we enjoyed our recent holiday booked with yourselves. Switzerland is a truly beautiful country, and as the weather was kind to us, we were able to see it and enjoy it at its best.We were slightly worried about travelling around by ourselves and without the guidance of a resident tour rep, but our worries were unfounded, and we were able to enjoy using the railways, cable cars etc without any real problems. The hotel in Chur was delightful, and the management were so welcoming and helpful - we were almost sorry to leave! The hotel in Zermatt was also most acceptable, and I must commend the reception staff who went out of their way to help us choose suitable walks, and filled us in with lots of helpful background information. The food there, particularly breakfast was perhaps not quite as good, (less choices) but certainly acceptable. I am most grateful to the Swiss holiday company for arranging the holiday for us, and their friendly help and guidance through the booking procedures has to be highly recommended. I would particularly like to thank Lauren, Nathalie and Stephanie for their patience and understanding when one or two problems arose before departure (caused by our lack of computer know how) - they were always sympathetic and helpful. So, many many thanks for a wonderful holiday. We have so many happy memories and send our best wishes to you all. Mrs W & Mr B - Chur & Zermatt with the Glacier Express

 
"If you have not been yourselves, go!"

We have recently returned from a wonderful week in Kandersteg. We know the resort well, but this was the first time we booked a holiday through the Swiss Holiday Company and our first stay in the Bernerhof. We were delighted on all counts. The travel arrangements by train went smoothly, and you had provided us with excellent documentation (not to mention a smart red wallet!). At the hotel Mr and Mrs Lehmann were most welcoming, and all the staff were very attentive. We have stayed in Switzerland many times, often on half-board, and we would say that the food was good here. Kandersteg itself needs no recommendation from me - it is an incredible place. If you have not been yourselves, go! Mr & Mrs W - Kandersteg

"If you have not been yourselves, go!"

We have recently returned from a wonderful week in Kandersteg. We know the resort well, but this was the first time we booked a holiday through the Swiss Holiday Company and our first stay in the Bernerhof. We were delighted on all counts. The travel arrangements by train went smoothly, and you had provided us with excellent documentation (not to mention a smart red wallet!). At the hotel Mr and Mrs Lehmann were most welcoming, and all the staff were very attentive. We have stayed in Switzerland many times, often on half-board, and we would say that the food was good here. Kandersteg itself needs no recommendation from me - it is an incredible place. If you have not been yourselves, go! Mr & Mrs W - Kandersteg

 
"The views along the way were magnificent"
My wife and I would like to thank you for organising our recent trip around Switzerland. Every aspect worked out really well. The rail travel was superb and we were blessed with good weather, so the views along the way were magnificent. It was well worth paying for first class travel, which we would recommend to anyone thinking about this trip. The extra excursion to Jungfraujoch was one of the highlights and we had a great day there. The 3 star hotel package on half board was also well worth doing. The standard of the hotels was very good and the meals were also of a high standard and worked out more economical than buying them separately. All in all, a thoroughly enjoyable and well-planned rail journey around Switzerland made more successful with your booking expertise. Mr & Mrs J - Mini Grand Tour
"The views along the way were magnificent"
My wife and I would like to thank you for organising our recent trip around Switzerland. Every aspect worked out really well. The rail travel was superb and we were blessed with good weather, so the views along the way were magnificent. It was well worth paying for first class travel, which we would recommend to anyone thinking about this trip. The extra excursion to Jungfraujoch was one of the highlights and we had a great day there. The 3 star hotel package on half board was also well worth doing. The standard of the hotels was very good and the meals were also of a high standard and worked out more economical than buying them separately. All in all, a thoroughly enjoyable and well-planned rail journey around Switzerland made more successful with your booking expertise. Mr & Mrs J - Mini Grand Tour
 
"Made good use of the passes"

We feel we must contact you to express our sincere thanks for the planning you did for our recent holiday to Switzerland. Your efficient itinerary went smoothly and every detail was clear and easy to follow. The hotel you recommended (Hotel Waldstätterhof) was, as promised, extremely convenient, the staff were friendly and helpful,

and we were very impressed when the manager made a point of  greeting and welcoming us on our arrival. We made good use of the passes you let us have, for getting about the area. We will certainly recommend your company and services to anyone looking at a holiday to Switzerland. Mrs & Mrs H - Lucerne

"Made good use of the passes"

We feel we must contact you to express our sincere thanks for the planning you did for our recent holiday to Switzerland. Your efficient itinerary went smoothly and every detail was clear and easy to follow. The hotel you recommended (Hotel Waldstätterhof) was, as promised, extremely convenient, the staff were friendly and helpful,

and we were very impressed when the manager made a point of  greeting and welcoming us on our arrival. We made good use of the passes you let us have, for getting about the area. We will certainly recommend your company and services to anyone looking at a holiday to Switzerland. Mrs & Mrs H - Lucerne

 
"Fabulous holiday"

This was a fabulous holiday due to the Chalet Hotel Schoenegg location, the excellent staff, fine dining and cleanliness and style of the rooms. The holiday was superbly organised by you company which we are very grateful for. A fun time was had by all. Very many thanks for all your help. Mr L - Zermatt

"Fabulous holiday"

This was a fabulous holiday due to the Chalet Hotel Schoenegg location, the excellent staff, fine dining and cleanliness and style of the rooms. The holiday was superbly organised by you company which we are very grateful for. A fun time was had by all. Very many thanks for all your help. Mr L - Zermatt

 
"Amazing holiday in Wengen"

We have returned from our amazing holiday in Wengen and wanted to say many thanks for all of your help getting us there in these difficult circumstances …I can highly recommend your service which has been so efficient and such a lovely experience …All of your hard work deserves a big shout out! Mrs E - Wengen

"Amazing holiday in Wengen"

We have returned from our amazing holiday in Wengen and wanted to say many thanks for all of your help getting us there in these difficult circumstances …I can highly recommend your service which has been so efficient and such a lovely experience …All of your hard work deserves a big shout out! Mrs E - Wengen

 
"So happy we booked with your company" We are so happy we booked our Swiss Holiday with your company. The itinerary was so comprehensive and all details given so we could not go wrong. The hotels in Montreux and Luzern were great and could not have been better. We were upgraded in Luzern which was very nice. I usually prepare our own itineraries but certainly could not have done that one nearly as well as yourselves. A lot of work went into the planning for us and everything went smoothly. A big thank you to all involved. Mr and Mrs H - Montreux & Lucerne
"So happy we booked with your company"
We are so happy we booked our Swiss Holiday with your company. The itinerary was so comprehensive and all details given so we could not go wrong. The hotels in Montreux and Luzern were great and could not have been better. We were upgraded in Luzern which was very nice. I usually prepare our own itineraries but certainly could not have done that one nearly as well as yourselves. A lot of work went into the planning for us and everything went smoothly. A big thank you to all involved. Mr and Mrs H - Montreux & Lucerne
 
"Quickly understood our requirements" Your company quickly understood our requirements and looked into the feasibility of some of the train journeys that we wanted to take. We were reassured that the plan that we had outlined would work well. When we questioned the suitability of one of the hotels we were given a clear description of the hotel and decided we would be happy with it. It was good to speak to someone who had first hand knowledge of the accommodation. Mrs Y - Geneva, Montreux, Interlaken, Lucerne & Zermatt
"Quickly understood our requirements"
Your company quickly understood our requirements and looked into the feasibility of some of the train journeys that we wanted to take. We were reassured that the plan that we had outlined would work well. When we questioned the suitability of one of the hotels we were given a clear description of the hotel and decided we would be happy with it. It was good to speak to someone who had first hand knowledge of the accommodation. Mrs Y - Geneva, Montreux, Interlaken, Lucerne & Zermatt
 
"We can't recommend it highly enough" We have had an excellent holiday with your company. This was our second visit to the Hotel Bernerhof in Kandersteg and once again it was excellent in every way. We can't recommend it highly enough. We last visited Saas Fee about 30 years ago and although there are now more hotels, bars, restaurants, and up market shops it is still a peaceful traffic free alpine village with superb walking and the free gondolas and cable cars are a real bonus. Mrs C - Kandersteg and Saas-Fee
"We can't recommend it highly enough"
We have had an excellent holiday with your company. This was our second visit to the Hotel Bernerhof in Kandersteg and once again it was excellent in every way. We can't recommend it highly enough. We last visited Saas Fee about 30 years ago and although there are now more hotels, bars, restaurants, and up market shops it is still a peaceful traffic free alpine village with superb walking and the free gondolas and cable cars are a real bonus. Mrs C - Kandersteg and Saas-Fee
 
"Great central position with friendly staff" We have stayed in other Sunstar hotels before so knew of their quality and service and were not disappointed with our stay at the Beausite, it is in a great central position with excellent management and great friendly and helpful staff, and with excellent food. We have travelled with the Swiss Holiday Company in the past so were sure of your expertise (...) and would hope to travel with you in the future. Mrs and Mrs E - Venice and Saas-Fee
"Great central position with friendly staff"
We have stayed in other Sunstar hotels before so knew of their quality and service and were not disappointed with our stay at the Beausite, it is in a great central position with excellent management and great friendly and helpful staff, and with excellent food. We have travelled with the Swiss Holiday Company in the past so were sure of your expertise (...) and would hope to travel with you in the future. Mrs and Mrs E - Venice and Saas-Fee
 
"Good procedures to minimise contact ... we felt safe"

We decided to book through Swiss Holiday Company, through a strong recommendation and partly due to the Covid difficulties. We were very impressed with the organisation of the holiday, with very quick informative responses to emails and availability to answer questions on the phone when necessary. Everything ran so smoothly and we had a brilliant holiday. The Parkhotel in Grindelwald and Seiler au Lac in Bönigen were excellent and we felt very safe with the arrangements, both having very good procedures to minimise contact and very helpful and friendly staff. Travel in Switzerland was of course so efficient and the trains had plenty of space and again we felt safe. The mixture of a mountain and lake hotel worked very well; in both cases the food was excellent. A taxi was organised from Interlaken to Bönigen saving us moving cases on the bus. Thank you for all your assistance, we will certainly book again with the Swiss Holiday Company. Mr and Mrs S - Grindelwald & Bönigen

"Good procedures to minimise contact ... we felt safe"

We decided to book through Swiss Holiday Company, through a strong recommendation and partly due to the Covid difficulties. We were very impressed with the organisation of the holiday, with very quick informative responses to emails and availability to answer questions on the phone when necessary. Everything ran so smoothly and we had a brilliant holiday. The Parkhotel in Grindelwald and Seiler au Lac in Bönigen were excellent and we felt very safe with the arrangements, both having very good procedures to minimise contact and very helpful and friendly staff. Travel in Switzerland was of course so efficient and the trains had plenty of space and again we felt safe. The mixture of a mountain and lake hotel worked very well; in both cases the food was excellent. A taxi was organised from Interlaken to Bönigen saving us moving cases on the bus. Thank you for all your assistance, we will certainly book again with the Swiss Holiday Company. Mr and Mrs S - Grindelwald & Bönigen

 
"One of our best ever holidays" I would like to thank you for what turned out to be one of our best ever holidays. All the travel arrangements worked perfectly, and we made full use of our Bernese Pass to explore the wonderful region. In particular, we were delighted with the hotel - a great location, quiet yet handy for the railway station; a big room with a beautiful view; first-rate food; and above all, friendly and helpful staff. We will certainly be booking another holiday with you in the future. Dr G - Interlaken
"One of our best ever holidays"
I would like to thank you for what turned out to be one of our best ever holidays. All the travel arrangements worked perfectly, and we made full use of our Bernese Pass to explore the wonderful region. In particular, we were delighted with the hotel - a great location, quiet yet handy for the railway station; a big room with a beautiful view; first-rate food; and above all, friendly and helpful staff. We will certainly be booking another holiday with you in the future. Dr G - Interlaken
 
"The experience will stay with us always" We just wanted to say a huge thank you for organising an amazing holiday for our family to Zermatt and St Moritz. The experience is one that will stay with us always. The scenery, people, hotels and food were all wonderful. The Glacier and Bernina Express journeys were incredible. Even with the hundreds of photographs we have to show our families, it can never be as magical as being there in person. Many thanks to everyone. Mr & Mrs C -  Zermatt & St. Moritz, including the Glacier Express and Bernina Express
"The experience will stay with us always"
We just wanted to say a huge thank you for organising an amazing holiday for our family to Zermatt and St Moritz. The experience is one that will stay with us always. The scenery, people, hotels and food were all wonderful. The Glacier and Bernina Express journeys were incredible. Even with the hundreds of photographs we have to show our families, it can never be as magical as being there in person. Many thanks to everyone. Mr & Mrs C -  Zermatt & St. Moritz, including the Glacier Express and Bernina Express
 
"One of the best hotels we have ever stayed in" I am just writing to thank you for our recent holiday that we booked with you. All the arrangements that you made were excellent for both travel and hotels. The two hotels that we stayed in were fantastic. The St Gotthard hotel in Basel was one of the best hotels that we have ever stayed in and the location, just literally across the road from the railway station was really convenient. The Wengener Hof hotel in Wengen was also an excellent place to stay and everything that they did for us was first class. Staff in both hotels were very friendly and helpful and could not do more to make our holiday a memorable experience. All the train arrangements that you made for us went really well, thank you for your efficiency. Mr D - Basel & Wengen
"One of the best hotels we have ever stayed in"
I am just writing to thank you for our recent holiday that we booked with you. All the arrangements that you made were excellent for both travel and hotels. The two hotels that we stayed in were fantastic. The St Gotthard hotel in Basel was one of the best hotels that we have ever stayed in and the location, just literally across the road from the railway station was really convenient. The Wengener Hof hotel in Wengen was also an excellent place to stay and everything that they did for us was first class. Staff in both hotels were very friendly and helpful and could not do more to make our holiday a memorable experience. All the train arrangements that you made for us went really well, thank you for your efficiency. Mr D - Basel & Wengen
 
"Everything went like clockwork" Just a quick email to let you know how our trip to Interlaken went â?? wonderful!! We had great weather, great accommodation and excellent travel arrangements. Everything went like clockwork, especially the railway parts of the journey. We soon learned while we were there that you could set your watch by the Swiss Railway system! The hotel was excellent as was the food provided â?? almost gourmet standard I would imagine. The staff, from the cleaners to the Head of House were very friendly and accommodating. Nothing was too much trouble for any of them. Mr and Mrs H - Interlaken
"Everything went like clockwork"
Just a quick email to let you know how our trip to Interlaken went â?? wonderful!! We had great weather, great accommodation and excellent travel arrangements. Everything went like clockwork, especially the railway parts of the journey. We soon learned while we were there that you could set your watch by the Swiss Railway system! The hotel was excellent as was the food provided â?? almost gourmet standard I would imagine. The staff, from the cleaners to the Head of House were very friendly and accommodating. Nothing was too much trouble for any of them. Mr and Mrs H - Interlaken
 
"It was so beautiful there" We have just returned from Montreux. Everything went smoothly.The hotel was lovely and you were right a lake view room was worth the extra money and we could not have been closer to the train station. We thoroughly enjoyed the trip to Rochers-de-Naye: the train went through thick cloud and emerged in bright sunlight. It was so beautiful there that we just sat on a seat for a couple of hours enjoying the view of mountains peeking through the white cloud, the peace and quiet and of course the warmth of the sun. A most enjoyable four days. Mr D - Montreux, including the GoldenPass Line
"It was so beautiful there"
We have just returned from Montreux. Everything went smoothly.The hotel was lovely and you were right a lake view room was worth the extra money and we could not have been closer to the train station. We thoroughly enjoyed the trip to Rochers-de-Naye: the train went through thick cloud and emerged in bright sunlight. It was so beautiful there that we just sat on a seat for a couple of hours enjoying the view of mountains peeking through the white cloud, the peace and quiet and of course the warmth of the sun. A most enjoyable four days. Mr D - Montreux, including the GoldenPass Line
 
"All made easier by the use of the Swiss Pass" We return to Brunnen due to the flexibility of a lake steamer landing stage, mainline railway station and the local bus service, all made easier by use of the Swiss Pass. Our favourite trips usually encompass trains and buses - this year we pre booked a ride on the Rigi steam (only Sundays in August) railway at Vitznau. We had an very enjoyable steam ride up the mountain, spending lunch at the summit and back again to Vitznau. We then took the steamer to Beckenried, had a beer alongside the lake and then back to Brunnen landing in the middle of the village and only 50m to the Schmidt and Alfa Hotel. It is very easy to pre-plan excursions prior to leaving your own home. Mrs and Mrs B - Brunnen 
"All made easier by the use of the Swiss Pass"
We return to Brunnen due to the flexibility of a lake steamer landing stage, mainline railway station and the local bus service, all made easier by use of the Swiss Pass. Our favourite trips usually encompass trains and buses - this year we pre booked a ride on the Rigi steam (only Sundays in August) railway at Vitznau. We had an very enjoyable steam ride up the mountain, spending lunch at the summit and back again to Vitznau. We then took the steamer to Beckenried, had a beer alongside the lake and then back to Brunnen landing in the middle of the village and only 50m to the Schmidt and Alfa Hotel. It is very easy to pre-plan excursions prior to leaving your own home. Mrs and Mrs B - Brunnen 
 

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Inspiration for a Swiss holiday

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